Privacy Policy

Last Updated: May 11, 2026

Acres Pet Resort ("Acres Pet Resort," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard the information of visitors to our website at https://acrespetresort.com ("Site") and customers of our services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request a tour, book a service, reserve a puppy, or otherwise interact with us, we collect:

Identity information: first and last name
Contact information: email address, phone number, mailing address
Pet information: dog's name, breed, age, medical history, vaccination records, dietary needs, behavioral notes, emergency contact
Booking details: dates of service, services requested, special instructions
Payment information: processed by our payment processor (we do not store full card numbers)
Communication content: messages, emails, voicemails, and notes you send us

1.2 Information We Collect Automatically

When you visit our Site, we may automatically collect:

Device and browser information (IP address, browser type, operating system)
Pages viewed, time spent on pages, and referring URLs
Approximate geographic location based on IP address
Cookies and similar tracking technologies (see section 5)

1.3 Information From Third Parties

We may receive information about you from veterinarians (with your consent), referral sources, or social media platforms when you interact with our pages on those services.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our pet boarding, daycare, grooming, and breeding services
Schedule appointments, confirm reservations, and send service-related communications
Respond to your inquiries and provide customer support
Process payments and send invoices/receipts
Provide emergency veterinary care information and contact emergency contacts when needed
Send you photos and updates about your pet during their stay
Send service reminders, newsletters, or marketing emails (with your consent — you can unsubscribe anytime)
Analyze website usage to improve user experience
Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service providers: Trusted third parties who help us operate our business (payment processor, email service, website hosting, booking software). These providers are contractually obligated to protect your information.
Veterinary care: In emergencies, we share your pet's medical information with our on-call veterinarian or your designated vet.
Legal compliance: When required by law, subpoena, or court order, or to protect our rights and the safety of our staff and other animals.
Business transfer: If we are acquired or merged, your information may transfer as part of the business assets (with notice to you).
With your consent: Any other sharing with your explicit permission (e.g., posting your pet's photo to our social media or gallery).

4. Photos & Marketing

We may take photos and short videos of your pet during their stay for our records and may share them on our website, Facebook, or other marketing materials. If you do not want your pet featured publicly, please notify us in writing at any time and we will remove existing content within 30 days and stop using new content immediately.

5. Cookies & Tracking Technologies

Our Site uses cookies for:

Essential cookies: Required for basic site function (page navigation, form submission)
Analytics cookies: Google Analytics to understand site traffic and improve content
Marketing cookies: May be used for retargeting if we run paid advertising

You can disable cookies in your browser settings. Disabling cookies may affect Site functionality.

6. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. These include HTTPS encryption, password-protected systems, and limited access to sensitive records on a need-to-know basis. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as needed to provide our services and as required by law. Specifically:

Active customer records: retained while you are a customer
Booking history & pet records: retained 7 years after last service for tax, insurance, and liability purposes
Payment records: retained per Washington state law (typically 7 years)
Marketing email lists: retained until you unsubscribe

You may request earlier deletion at any time (see Section 9).

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

9. Your Rights

Depending on your jurisdiction (Washington State, CCPA for California residents, GDPR for EU residents), you may have the right to:

Access: Request a copy of the personal information we have about you
Correction: Request that we correct inaccurate information
Deletion: Request that we delete your information (subject to legal retention requirements)
Opt out: Unsubscribe from marketing emails anytime via the link in any email or by contacting us
Data portability: Request your data in a portable format
Non-discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, email acrespetresort@gmail.com or call (425) 471-2684. We will respond within 30 days.

10. California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt out of the sale of personal information (we do not sell); and the right to non-discrimination for exercising CCPA rights.

11. EU Residents (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to object to processing, withdraw consent, and lodge a complaint with your local data protection authority. Our lawful basis for processing your data is typically contract performance, legitimate interest, or your consent.

12. Third-Party Links

Our Site may contain links to external websites (such as Google Maps, Facebook, or veterinary partners). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. For material changes, we will notify you by email if we have your contact information.

14. Contact Us

For privacy-related questions or requests, please contact our Privacy Coordinator:

Acres Pet Resort
Attn: Privacy Coordinator
10725 Hand Rd
Monroe, WA 98272

Email: acrespetresort@gmail.com
Phone: (425) 471-2684
Response time: Within 30 days